· 1 min read · News

Civil service staff are generally happy at work but don't think they are paid enough


Most civil service employees feel they are treated fairly at work but two thirds do not believe their pay adequately reflects their performance.

The overall results from the survey, which is the largest of is kind in Britain and involved over 340,000 staff from 96 organisations across the Civil Service, shows 79% feel they are treated fairly at work but only 36% think their pay adequately reflects their performance, 44% are satisfied with their overall benefits package and 33% feel their pay is ‘reasonable' compared with people doing a similar job in other organisations.

Just over a quarter (27%) of civil service staff think change is well managed in their organisation and 56% feel involved in decisions that affect their work. Only 38% think poor performance is dealt with effectively in their teams.

For this survey, all Government departments asked their staff the same questions, giving civil service leaders the chance to get the best possible picture of what is working and what isn't working across the entire organisation. 

Nine out of 10 respondents said they are interested in their work, 85% said they are treated with respect by the people they work with, 83% said they can rely on their team when things get tough and 78% of staff agreed their manager was open to their ideas.

Sir Gus O'Donnell, head of the Home Civil Service, said: "By establishing this survey, the Civil Service has shown that it is taking its responsibility to ensure staff are properly engaged very seriously. It gives us the evidence we need to build on our strengths and tackle our weaknesses.

"This is not going to be an easy or quick task, but it is at the heart of raising productivity. Strong employee engagement has a strong connection with productivity and improved employee health and wellbeing.  Improving engagement is crucial to delivering better quality public services and better value to the taxpayer and will be one of the key leadership challenges the Civil Service faces in the next decade."

The Civil Service claims that, by sharing the same system, the costs of staff surveys were cut by 35%.