The biggest internal concern for CEOs in 2020 is attracting and retaining top talent, according to non-profit research group The Conference Board
The new year is predicted to encourage nearly 40% of customer service workers to look for a new role
Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees
Is prescriptive analytics the holy grail for HR data, or is it simply something the function has always done?
Everyone has a responsibility to tackle staffing issues in the care sector, said Stephen Wilson, CEO and co-founder of Novacare