Two-fifths of customer service employees looking for new job

The new year is predicted to encourage nearly 40% of customer service workers to look for a new role

New year, new job: How tech could revolutionise contact centres

Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees

The possibilities for prescriptive analytics in HR

Is prescriptive analytics the holy grail for HR data, or is it simply something the function has always done?

HR future leader of the month: Matthew Trussler

HR magazine speaks to the future leaders of the industry to discover what makes them tick


Who owns gig worker talent management?

As the number of contingent workers grows, it raises the tricky question of whether HR or procurement should manage these individuals

HR expertise at the very top: Does it matter?

Research shows that CEOs appreciate the value of HR, despite there being little proof that having HR people on the board improves business success

Employers and policymakers must tackle care sector crisis

Everyone has a responsibility to tackle staffing issues in the care sector, said Stephen Wilson, CEO and co-founder of Novacare

Good work and D&I in retail

?A crucial issue for retail HR is counteracting any temptation on retail bosses’ part to react to squeezed margins with moves that essentially compromise working conditions

The HR guide to the general election

As the UK heads to the polls in what is being touted as one of the most important elections in decades, HR magazine outlines the main parties' policies affecting the world of employment

Behind the scenes of the festive season

Retailers face unique challenges over the Christmas period related to hiring and training seasonal workers, preparing for ‘the rush’ and raised consumer expectations

What Millennials want from their career journey

There are three key areas to address if you want to attract, retain and develop young talent

Staff leaving a 'constant battle' for UK firms

?Two-fifths (40%) of UK businesses said they are in a 'constant battle' with staff leaving, according to talent solutions provider Oleeo