Good relationships with colleagues are essential to job satisfaction, according to 77% of workers

Forty-nine per cent of UK workers intend to ask their boss for a pay rise in the next 12 months, according to research from Robert Half UK

The biggest internal concern for CEOs in 2020 is attracting and retaining top talent, according to non-profit research group The Conference Board

Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees

The new year is predicted to encourage nearly 40% of customer service workers to look for a new role

HR magazine speaks to the future leaders of the industry to discover what makes them tick

Everyone has a responsibility to tackle staffing issues in the care sector, said Stephen Wilson, CEO and co-founder of Novacare

Workers are concerned that they will return to work after long absences and technology will have completely changed

As parties lay out their immigration plans ahead of the general election on 12 December, employers must prepare now if they want to retain a diverse workforce

A significant proportion of young women are reluctant to enter STEM careers because of gender barriers, meaning UK employers are missing out on vital talent

While parents feel their competence improves after having children, employers still focus on the challenges of balancing work and family life

To facilitate long-term and consistent growth HR has a vital role in retaining employees who have accumulated business-specific knowledge and skills