Customer-centricity involves technology, data analytics, the right mindset and leadership style, and a culture shift

There are 10 common workplace stressors that cause employee burnout. Here's how to quickly check for them in your organisation

HR must train and support managers to hold effective meetings with their reports, or risk employees feeling devalued and disengaged

There are benefits to incorporating multiple-perspective data into the standard appraisal process

The City of Edinburgh Council moved away from paper-based annual performance reviews to focus on having honest and good-quality conversations

Most people use soft skills already, without perhaps knowing what they are

Career progression, flexible working, and empowering women are all key areas to focus on

A London HR Connection event explored how Agile methodology can be used to foster new ways of working

Managers listening attentively can boost team creativity, according to research from King’s College London and The Hebrew University of Jerusalem  

Don’t ask managers to squash discussion of potential and career development into the last few minutes of a performance review

Thames Water and BP shared their approaches to implementing Agile learning at Learning Technologies 2019

A focus on outcomes, "podium people", and marginal gains are key to creating winning behaviour