?The Dorchester Collection has launched an academy to share its secrets of offering luxury customer service

Many leaders require a mindset shift towards coaching and mentoring so they can better support their employees

A solutions-focused approach to change management helps reframe uncertainty into manageable questions

The HR magazine team trialled some exercises recommended for preserving good mental health

Having a large ego might be necessary to become CEO but will ultimately hold an organisation back

For real impact coaching has to be part of the wider business culture. So how can you ensure you get it right?

Employees need machine-led coaching to help make career decisions

Employees are not receiving training or feedback to take corrective actions around areas of vulnerability

Techniques to overcome anxiety can help but organisations must also look to structural issues holding women back

The step that can make all the difference in achieving our goals is to find support

Quick-fire coaching has its place but is fast becoming the norm as opposed to reflective and insightful coaching discussions

Speakers at the CIPD Annual Conference and Exhibition made the case for strong training offerings