Adding 360-degree feedback to its performance management process gives Wyeth Consumer Healthcare insight into how staff achieve as well as what they achieve.
Senior managers needed specific skills training to maintain the momentum built up by C&W's period of fast growth. The result? A programme called Accelerate. Mary Carmichael explains.
A three-pronged training programme for call centre agents at Co-operative Financial Services has created a fundamental shift in culture and a more positive mindset.
The processes involved in re-applying for Investors in People accreditation flagged up that some of Sainsbury's longstanding people policies would benefit from a rethink.
Dollond & Aitchison's self-directed managers' online development programme has standardised the appraisal process and linked individual goals to those of the business.
Global Workplace Solutions' talent management programme to create technically-capable and customer-focused facilities managers was so effective its remit is widening.
