Complex expense claim systems encourage fiddling

Research from KDS shows 60% of employers continue to use complicated spreadsheets to calculate expenses and almost a quarter (23%) of business drivers spend over an hour on each claim. A further quarter (24%) say they often fail to claim back all their expenses and 11% say their employer will not reimburse them for internet charges accrued from checking work emails while on business.

Just under half (49%) of employees know how to fiddle their expenses, although only 13% admit to bumping up their claims.

Yves Weisselberger, chief executive of KDS, said: "Expense claims remain a bête noire for many employees and this survey shows how a minority seek to even the score. The greater message of this study is that by sticking with time-intensive systems, companies are forsaking important cost savings when they need them most, and submerging their people in admin when they should be out winning business."