Santander has launched a recruitment outsourcing process (ROP) in a bid to recruit 2,000 new members of staff every year.

The bank is working with Alexander Mann Solutions (AMS) to provide the solution across the company’s UK central specialist and contact centre and global banking employee categories.

Alexander Mann Solutions was awarded the three-year contract following a tender process. The AMS team will be tasked with handling all of Santander’s professional and specialist recruitment as well as contact-centre hiring in the UK together with the global banking hiring, expected to be over 2,000 hires per annum in total. 

The ROP solution will include a full range of resourcing services including employer branding, candidate sourcing, recruitment process management and assessment and selection delivery. 

With over 1,000 branches within the UK and more than 25 million customers, Santander hopes to add end-to-end strategic support to the organisation’s talent functions. The Alexander Mann Solutions team will be based both on and off-site and the focus of the operation will be on reducing cycle times, improving retention and improving candidate quality.

Cameron Bird HR operations director for Santander, said: "As an organisation that prides itself on providing the best products and services to our customers, Santander relies upon bringing in the highest quality of talent available. Having a world-class resourcing function is therefore absolutely essential in order to attract and retain the best people in the market. We are confident that, by selecting Alexander Mann Solutions as one of our recruitment partners to design, manage and implement our end-to-end recruitment processes, we have brought in a market leading partner to help us maintain and indeed improve our market position and continue to deliver high quality services to our customers."