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Curiosity killed the cat. So where are all the feline HR practitioners?

Michael Moran, 26 Sep 2011

Michael Moran

The CIPD defined the behaviours HR practitioners need to exhibit in their HR profession map.

Curious is defined as an active interest in the internal/external environment, continuous professional development and improvement of self and others at both the organisational and individual levels. Curiosity is opened minded with a bias to learn and self enquire. I want to focus on ability to self enquire.

Interestingly the CIPD in it's Spring review of the function reported that in a survey of 146 senior practitioners that it was this behaviour we performed least well when compared to the other behaviours. (we are best at collaborating). I think I recall hearing a presentation at last years CIPD annual conference on research undertaken by the consultancy Bridge that showed that our peers in other disciplines such as finance and marketing said as profession we lacked curiosity. As part of my research for this blog (yes I did some research!) I sourced the help of the research team of the CIPD who directed to a blog on this subject, only for me to discover no one had commented! A blog on is HR curious, and no one comments! It must tell you something.

So let me share with you my personal observations. I speak/ attend a lot at corporate and CIPD events on all matters pertinent to HR. I always ask how many attendees have visited a customer/client in the last 12 months. I never get more than more than 5% of the audience. If I ask questions about turnover, and margin, again the vast majority of the audience don't know. Is it a case we don't take the time to find out. Is there a perception that such customer and financial information isn't relevant to our jobs and therefore we don't need to know.

Or is it something much more fundamental . Again some possible and controversial observations. Do we lack self confidence? Is this a factor that the majority of the profession are women? Whilst recognising the danger of sweeping generalisations females are notoriously reluctant to self promote. Incidentally the boys in my audiences also don't appear to be any more forthcoming so I presume they also don't know the answers to my questions. Is it a case we don't ask the question because we are frightened to show our ignorance?

Is it a function that the vast majority of HR professionals started their career in administrative support functions? CIPD research the spring edition of Insight revealed from a population of 2266 HR professionals 39% came from support, 34% from customer service and only 18% sales and 8% marketing. Still I am not convinced either explanation satisfactorily explains the lack of curiosity.

Is it a factor that we are prone to collaborate? Do we avoid competition or conflict? Is it just case of we just don't get out enough? We stay within our silo, reluctant to self market. Is there some deep routed limiting belief around "empty vessels make the most sound? ". It's just not the done thing. Interestingly I have lost count of the number of times I have heard derogatory comments about the propensity of David Fairhurst, HRs most influential for the 4th year running, to self promote.

Is it the fault of the CIPD? The curriculum doesn't encourage questions around the wider issues of running a business outside the orbit of HR. Would we all be better served if we got an MBA?

So what's the answer. I honestly don't know. If pushed I think it's a factor of all things I have listed to a greater or lesser extent. What I do know that we will continue to struggle as a profession, be taken seriously by the rest of the business unless we understand the business. To understand the business you have to ask questions. You need to be curious.

Answers on a postcard. I will measure our curious propensity by the number of comments this blog generates. Go on surprise me!

 

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Still a way to go!

David Nott 26 Sep 2011

Really interesting article. Made me reflect on some of my experiences since moving out of a sales environment into HR. This involved being criticized by HR colleagues for not being at my desk enough and spending too much time with clients; a comment that I wasn't 'afraid of self publicity' in the section of things I could do differently in my 360 feedback; and when I sort out the opportunity to work with finance colleagues (in a non-HR capacity) on a project, that I was making others in the department look bad. Showing a real interest (being curious) about the work of the organisation is a sure way of helping to gain the respect of your colleagues and making it more likely they will listen to your views.

"HR Best practice" not addressing business needs

Andrew Greaves Assoc CIPD 28 Sep 2011

Your piece raised an interesting issue. The fact that many HR practioners don't meet their customers and couldn't quote margins etc, is I feel a failing for many private sector organisations. HR "best practice" as taught and the bulk of core training provided to HR practitioners is focussed on models created for Public sector or large corporations. The HR needs for private sector SMEs are not adequately addressed. In SMEs this can lead to a lack of business credibility for HR, who in turn are excluded from core business discussions. An enlighted organisation will develop HR processes which align relevant, compliant HR to their business strategy. A smart company ensures everyone understands the link between their activities and the bottom-line performance of the organisation. Everyone should have a buy-in to their companies performance and know where performance is at any point. In fact HR has a central role in creating incentives and rewards based on these very links. However, HR training can give more consideration to the needs of the private sector (particularly SMEs). This will lead to improved HR credibility and inclusion within the operational side of the business. For example if HR can quote sales figures at management meetings, other managers will take them seriously. But if an HR practitioner has no previous business or people management experience, then training needs to help build the skills.

Curiosity

Michael Moran 30 Sep 2011

Thanks for responding. I really worry if being curious leads to showing HR in bad light. To what extent does the development of being curious come from CIPD training or is it something lies within us! Thanks for your feedback. More views welcomed.

A cat that goes hunting in the wild

Amy Barnes 30 Sep 2011

What an interesting posting! Couldn't agree with you more. The use of the words 'feline' led me to wonder about the type of cat in question. Curiosity calls for an altogether wilder sort of (big) cat that goes hunting rather than being fed. Curiosity is boundless. In my opinion, professional development has become more definitive/ curriculum-led/ competencies-driven and less about encouraging people to go to the fringes and to explore 'other worlds'. In my 15+ years in this field, I have been guided firstly by my own interest in making a difference. That interest led me to develop sufficient business savvy to be able to contribute in ways that impacted business performance. But that was only half of the equation. There was a sense of deep dissatisfaction that achievement of business results alone was ‘not quite it’. In my exploration of what was lacking, I realised that, despite best efforts, I was still not developing organisations that were fit for the human spirit. That realisation led me to reconnect with HR's humanistic roots and to be temporarily immersed in another profession in order to be fully acquainted with the 'human condition'...that was six years ago. I am now in a better position to integrate both the ‘R’ and the ‘H’ in ‘HR’. A year ago, I was invited to set up a business in Poland. I knew nothing about Poland. So here I am, writing a response to you in Krakow. For me, curiosity is accompanied by action. Something like---‘I wonder…let’s find out…’ So, returning to my opening metaphor and some 'off the top of my head' questions- do you think a domesticated cat can turn into a cat in the wild? What part are we all playing in killing the cat? What and who’s purpose does it serve for HR practitioners to be kept in the ‘not as curious’ box? What is the upside of HR being less curious than the average cat? What kind of cat does the world call for now?

It will take time

Cerian Morgan 30 Sep 2011

Interesting blog Michael. There is a small element of general 'business studies' in the CIPD qualification I believe. As part of my masters we did touch on finance and accounting but not to the extent that an MBA would have done. I think an MBA (funding permitting!) would be an excellent qualification for all senior HR professionals and, dare I say it, more rounded than just the CIPD one. I do believe that if we want a curious profession (which we do) then we have to attract curious people. Of course, it's not just about studying; it's also about experience. However, I believe the CIPD is trying to reach out to bright grads at the moment which is one step and also using the word 'curious' in its rhetoric will slowly start to stick and mean something to the HR profession. So I think it will take time for this change to occur. Blogs like this will certainly get people thinking!

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