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Should HR be the moral conscience of an organisation?

Helen Giles , 05 Mar 2014

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Following reports of what Lucy Adams has had to say about her role as HR director in the BBC executive pay-offs imbroglio, there is much debate around at the moment about whether HR should fulfil the role of moral conscience of an organisation.

This is of course not the first time this notion has been mooted. At the time of the banking crisis it was suggested that HR directors should have taken responsibility for challenging those at the top on their high risk and unethical practices. In fact, the CIPD even went as far as to embed this expectation in their competency framework for HR practitioners as ‘courage to challenge’.

A number of things about this sit ill with me. It’s the role of a board to ensure that they appoint a CEO with integrity, robustly tested during the selection process, and then for the CEO to ensure that people with the right values and behaviours are appointed from top to bottom. The role of HR is certainly to champion this approach and provide the frameworks, processes and tools to enable it to happen. 

It’s also the role of boards and CEOs to establish sound risk management protocols, which will include promotion of whistleblowing avenues and the active encouragement of their use by employees at all levels where they have any concerns about potential malpractice.

These are some of the ways in which a culture of integrity is promoted, and it is the role of the whole leadership team to nurture that. Where this is the case, although any selection process is bound to let in the odd bad apple, there will be a strong alliance between the rest of the top team to confront deviant behaviours from any individual as they emerge, and no lone challenger is out on a limb.

Anyone who has worked in a senior role in HR for any length of time knows that when the rot is set in at the top, no HR director, however skilled and influential, can get any traction.   More familiar than out-and-out corrupt practice is the failure of CEOs and other directors to buy into and model good leadership and line management practice for the organisation. 

An individual HR director who wants to make a difference can only spend so long bashing their head against a brick wall before they realise that the only viable course of action is to jump ship. If a CEO is set upon a course of action, or inaction, and there is no accountability to or challenge from the board their behaviour, nothing the HR director says will make any difference other than to put themselves in the firing line for bullying, marginalisation and ultimately the loss of their job and livelihood.

There’s been a long and honourable tradition of the HR profession trying to seek out some kind of unique calling for itself, of which moral guardian of the company is just the latest. Previously we’ve had welfare department, diversity and corporate social responsibility champion, driver of employee engagement. In my view, HR should be doing everything it can to resist assuming these mantles, and to push for their mainstreaming so that everyone at the top takes shared responsibility for things that need to be ingrained into the organisational DNA.

It’s true that HR directors – along with operations, finance and marketing directors - should speak up and question things when they believe that certain behaviours are detrimental to the company or would be highly questionable if a tabloid got wind of them. But if all they meet is resistance and pushback, it’s expecting someone to be superhuman to keep banging away at it – tantamount to putting one’s head in a lion’s cage.

HR people should be values-driven, business-oriented professionals, not superheroes.

Helen Giles is HR director of Broadway Homelessness and Support and managing director of Broadway’s Real People, a social enterprise HR consultancy. She is also an HR magazine blogger. Twitter: @HelenMJGiles 

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110% correct

bj 05 Mar 2014

Absolutely right! It is the responsibility of the whole management team to behave in an ethical and moral way. To delegate that responsibility to one person, or department, is just leaving the door open to unethical behaviour by everyone else - I know I shouldn't have killed/tortured/murdered people, but it wasn't my fault, I was just obeying orders! No, everyone has the duty to behave as their conscience tells them.

The first thing is know what you are talking about.

Peter Copping 05 Mar 2014

The Boards of UK Companies are not their Executive Committees. Indeed Tesco for example has only two executives on it Board. Companies are supposed to have a role description of the Board's responsibilities to distinguish it from those of the Executive Ethical positions of companies are found in their Sustainability Statements, statements of values etc. HR should be familiar with these and have an input both in advising when these are drawn them up and on advising on issues arising from them along with other executive functions. In the case of the BBC both the executive and the board the Trust member). were involved in the agreements with senior staff leaving the organisation. But is clear that public organisations would be well advised to stick closely to contractual provisions, whereas companies may well have made provision to take into account the circumstances when staff leave the organisation. (so as not to trouble the auditors). The model is redundancy where a settlement is often negotiated.

All directors are responsible

Peter Webster 05 Mar 2014

In most UK companies the board is the executive committee. Even when it is not, the board as a whole is responsible for good governance. Directors should be willing to resign from the board of they are aware of wrong doing and cannot persuade the board to act. One way of ensuring that good governance standards are maintained is to ensure that every board contains at least one Chartered Director, preferably more. The HR director should be pushing for this as a matter of board competence, just as they would take the lead in promoting training and development for all other staff.

Moral conscience

SUCHARIT CHAUDHURI 07 Mar 2014

No. Not at all. HR should fulfill business needs only. Not a custodian of morale or ethics. How can HR supports in sustainable growth along with employees and the society at large is the key for HR success.

Is HR the guardian of the company values?

Tom Haak 16 Mar 2014

Read also one of my blog posts, "Is Hr The Guardian of the Company Values", http://goo.gl/i9HDvb

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