Working well: the rising importance of resilient workforces

Amanda Owen , 02 Oct 2012


Every person, no matter what function they perform, from the CEO to an admin assistant, has a vital role to play in the business. If one person in the human chain is absent or not performing at full capacity, the impact on effectiveness can be dramatic.

Working well is not a nice-to-have but a critical business success factor – and we are about to see some dramatic changes.

Emerging drivers

While workplace ill-health poses a significant cost to the nation, the cost to individual businesses is far more acute. The average employee now has 7.7 days absence, costing £673 each per annum, according to the CIPD annual survey report 2011. In addition, presenteeism is now far more common in the workplace. As the average age of the working population is set to increase, organisations need to both develop the skills and employability of older people and maintain the health, motivation and capacities of their workers as they age.

The burden on the NHS is growing, the cost of interventions is increasing faster than inflation and waiting lists are starting to rise. Having a reputation for a robust strategy towards employee health and wellbeing will help organisations attract and retain talented and effective staff.

Need for a fresh approach

A reactive approach to employee health is costly and not sustainable. Faced with the financial impact of ill-health, not to mention the increasing obligations of their duty of care, employers should take a proactive approach to the health and wellbeing of their workforce.

Traditionally, companies have focused on the more tangible aspects of health and wellbeing. However, it is widely recognised that mental resilience in the UK workforce will play an essential role in securing competitiveness within the global market place, since positive lifestyle choices can result in improved employee performance. By implementing a proactive and holistic approach, organisations can adopt best practice and drive changes that help empower employees to take responsibility for their own health and well being.

Wellness not sickness

Bupa has always placed wellness - rather than sickness - at the centre of its philosophy. The Business in the Community, (BITC) Workwell campaign, which we have been developing as part of the Steering Group, offers a strategic, integrated and holistic approach to employee wellness and engagement that can help organisations to improve both productivity and profitability. By elevating employee wellness to a boardroom agenda item, identifiable values for both employees and the organisation can be delivered.

The launch of the Workwell benchmark by BITC, this autumn will mark an important step in how businesses can measure themselves against best practice. For the first time, there will be a consistent and transparent approach to tracking how organisations are reporting their employee management and performance. We have piloted the questionnaire and can attest to both its rigour and relevance in driving change.

A resilient workforce has always been important - it is exciting that it is now being recognised as a key part of business success.

Amanda Owen (pictured) is director of employee health, safety and diversity, at health insurers, Bupa.



2 comments on this article

Your comment

Click here to comment

Reslience in the workplace

Anna Golawski 02 Oct 2012

I enjoyed reading your article and very pleased to see that resilience in the workplace is being taken seriously. It resonates with the work and research that I have done. Working environments today are fast-paced, constantly changing and result in ever increasing demands placed on employees to manage a multitude of tasks and demands which can result in high levels of work related stress. Although the focus of stress in the working environment and its impact on employees is an important area for attention, it is also true that it is possible to place two individuals in the same working environment and notice that one succumbs to the pressure of stress and another may thrive. The difference between the two can be described as “Mental Toughness”. This explains how individuals develop resilience and an inner drive to succeed. Mental Toughness emerges as a key component for individual and organisational performance. Applications and research shows that Mental Toughness is closely linked to: Performance – explains up to 25% in the variation in performance Behaviour – more engaged, more positive, more “can do” attitude, better able to prioritise and manage projects, Wellbeing – more contentment, more confidence, better stress management, less bullying, high self confidence Aspirations – more ambitious, prepared to manage more risk, higher expectations of themselves and others, Research in the Psychology Department at the University of Hull (under the direction of Dr Peter Clough) has identified four key components of Mental Toughness: Control Commitment Challenge Confidence The challenge lies in identifying what might be the cause of stress and pressure for individuals and to help the individual to become more aware of these. Awareness leads to understanding, which in turn can lead to positive action and improved organisational performance.

Wellness and the Right Environment

Belinda Fernandez 06 Oct 2012

I would suggest that instead of expecting people to do more with less, increased pressure and rewards for cutting costs there needs to be a change. Reward managers who are able to help people better manage their workloads, created two jobs if necessary with pay rates that support the differentials and have workplaces that reward team work, as well as recognize individuals who go above and beyond. It it is strange that we now live in a world where wellness has to be promoted when previously, sickness was the exception and therefore noted rather than the norm.

In this issue: September 2015
fragment image

Shared value: Why the investment community is getting interested in human capital

Continuous improvement: Re-engineering HR at IMI

Out and proud: John Browne on inclusive workplaces

Retirement planning: Shake up your pensions strategy

MA Business & Leisure Limited © Copyright 2015, All Rights Reserved