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Why is it easier to get a date online than hire talent online?

Lisa Scales, 10 Aug 2011

Lisa Scales

Match.com, Eharmony.co.uk, plentyoffish.com: there has been an explosion in online dating sites over the past decade or so. No longer wanting to leave it to chance (or Cupid), single hopefuls register their details and create in-depth profiles of their likes, wants and desires and eagerly await their first love-match, based on the mine of information which they inputted into the system.

It can't fail to work: the technology behind such dating sites is highly complex: utilising key words and phrases and automatically picking out specific options and preferences, the 'love seeker' is closely matched to a multitude of possible partners. Who needs Cupid?

Compare this technology to that which powers many recruitment systems and the story couldn't be more different. From the jobseeker's perspective, they are often matched to unsuitable vacancies: maybe it doesn't correlate to their skills and specialisms or maybe they are simply not interested in the role in the first place.

From the employer's perspective, they often spend (waste) hours trawling through thousands of profiles and applications of unsuitable candidates to develop a shortlist of 'potentials' to interview; who, once interviewed, may not even be that suitable for the role anyway. Given that this is often the experience of both employer and jobseeker in an age of online recruitment, it is a wonder that any vacancies are filled at all.

Such trial and error job-matching may work once in a while, but it is hardly a good use of time and money. Crucially, the current 'trial and error' system used in many technologies overlooks perfectly suitable candidates because jobseekers, through no fault of their own, may not have entered the 'right' text into their profiles. This is my main problem with matching technology today: it is far too generic.

CVs aren't formularised and are notoriously impossible to analyse qualitatively. Whereas one CV may include an 'achievements' section, another may call the same section 'accomplishments'. This becomes problematic when you rely on technology to search purely for specific words and phrases. For instance, one organisation's idea of a business development role may be totally different to that in another organisation. How can you possibly work with such generic terms without taking it to the next layer and understanding the skill set for that type of individual in that specific organisation?

Most technologies simply can't cope with the plethora of language used within recruitment. Yet I know from experience that it's perfectly possible to create an engine that semantically matches candidates to jobs and jobs to candidates, without relying on the right text to be inputted, on the jobseeker to search for a specific role to fit their skills or for the recruiter to search for certain skills. By creating a recruitment system that is bespoke for every organisation, there is no need to learn and re-learn the multitude of possible terms and phrases for each and every vacancy.

Instead, you work with each client to fully understand their business, so the matching is accurate and the hard work is done before you've even started the recruitment process: employers can then spend more time engaging and conversing with the candidate population, as opposed to doing work that can be time-consuming and inefficient.

It becomes a win-win situation: successful candidates are easier to locate, unsuccessful candidates enjoy a really positive experience with the company they've applied for, and those candidates who were suitable but didn't quite fit the role are retained in the system for future vacancies, therefore making it easier (and quicker) next time the company operates a recruitment drive. I have seen how well this works, so it is no longer an excuse to claim that such technology is too complicated to create.

Dating service technology has been leading the way for years: it is time for recruitment systems to catch up and deliver real value for money.

Lisa Scales (pictured) is CEO of talent management company TribePad

 

8 comments on this article

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P Smith 10 Aug 2011

A large part of the problem is that matching of CVs to job descriptions is hindered by CVs being a poor reflection of candidates and job descriptions being a poor reflection of a job and/or the company culture. Perhaps by adding in more objective measures to match people e.g. ability or personality profiles will at least improve the fit between candidates and jobs. Obviously this won't provide a perfect result, by no means, but at least candidates will be evaluated in terms of what they 'can' and 'want' to do, rather than on the basis of a autobiograpical account (or a CV story!)

Reply to P Smith

Lisa Scales 10 Aug 2011

I couldnt agree more - I have a bee in my bonnet about the "legacy CV" as an individual is never given the opportunity to showcase their "aspirational" CV although within our heuristics engine we have built algorithms that take into account time in job/ prospective next job etc Its not an exact science - we are dealing with people after all but we try to lighten some of the load from recruiters and hiring managers so they can use their time effectively sourcing great talent and engaging with them.

Why is it easier to get a date online than hire talent online

OraRuth Rother 10 Aug 2011

I hear so clearly the cry of "I am more than just my CV" resounding once again in my ears. Having been unemployed (about 13 months ago) for over a year constantly being passed over for roles because the wording was not right, or the job title and my CV descriptions did not gel, as well as age and gender also playing their part, my partner and decided to do something abut it. And so HireMatch.me was born. (still in beta and due to launch in Sept). Based on the online dating model and success, the HireMatch.me candidate profile aims to build on more than just a biographical CV and includes a personality and competencies assessment. Matched to the comptencies required by the recruiter (and along with some other clever bits and algorithms) this aims to provide both parties with a better understanding and of their needs, ensuring that desires and needs, cultural and behavioural fit plays a large role in the matching and hiring process. Surely just like online dating, it's all about "finding each other" to ensure a long and lasting relationship. It works in "real life, so why not in the recruitment process too.

So true

Matthew 10 Aug 2011

Love this thought provoking article from Lisa. Always my biggest concern is the back end ATS. Noone ATS has really nailed the market and provides what clients want. The ideal? And ATS combined with a great CRM functionality. I want to disect, target and market and not one overall package provides a compelling proposition. Kinda scary that there is this massive gap in the market that we, as recruiters, would love to see fulfilled.

Reply to Matthew

Lisa Scales 10 Aug 2011

Hi Matthew Yep we are one step ahead of you! We have filled this gap with Tribepad - it encompasses candidate attraction, acquisition, auto matching (!), search, referrals, recommendations and the ability to cluster groups of people together for future talent pooling and also has the community element for engagement. The candidates journey is enhanced with an "Amazon" type experience and cost of /time to hire is massively reduced! The ATS is still important and still interfaces with us but we tend to see this as the back room engine for processing/transactional play but think of us as the slick overlay that does a whole heap more whilst promoting and marketing the employer brand. It makes sense don't you think?

RecruitLoveMatch.com

David Johnston 10 Aug 2011

Made me chuckle Lisa, as I was once asked to look into creating a dating service as a spin off from recruiting. Never went anywhere though (thank god). Online dating has probably got more in common with LinkedIn, in terms of a structure form, compared to a CV. The language of dating is also fairly specific about one topic, whereas a job and job seeker covers such a broad spectrum of language. Saying that though, as we know with what you've been doing and also Burning Glass, Actonomy et al it can be made better and these technologies are gaining ground with recruitment consultancies and job boards. MediaC2C and Mypeoplebiz both use Burning Glass and Madgex have it as with some of their larger job boards such as the Guardian. Many of the larger recruiters have now implemented these on top of their database systems. I suspect this will continue to get better, as technology improves. With regards to CRM capability as mentioned above, recruitment consultancies have had this with their systems for years (in various levels of sophistication), but one of the greatest issues is 'coding' candidates appropriately, so they can be segmented, searched and managed effectively. I spoke with a well known corporate organisation yesterday who said that they had difficulty 'Talent Pooling' because they didn't categorise their candidates correctly and now they had too many to work through, so the resourcing teams used LinkedIn and the ATS was just for applications through the website. Even the most basic segmentation can improve this immensely. Having searchable fields such as Job Family, location, salary, 'suitability rating', key skills and education make searching your candidate database easy. Add to that boolean CV search and the ability to save talent pools (search results in essence) and add people to them and you have the beginnings of a CRM system. Include a communication suite to send out emails, letters etc and it starts to become more powerful. The problem is that you can have all of this power, but if the raw data isn't set up right you can't do anything useful with it. These are the same problems that recruitment consultancies faced 15+ years ago when the first database systems appeared. Now corporates are becoming more direct recruiting focussed, the same issues are coming up. The problem is that most HR & Resourcing Teams don't have the resources to manually code candidates, even if the functionality is there, hence the opportunity for intelligent CV parsing and search systems, which can convert a CV or Job Spec into an xml file and pop it into a dbase so it can be searched. I think ATS systems should look more closely at recruitment consultancy systems and take the best of all.

Dating

Matthew Jeffery 10 Aug 2011

Thanks Lisa. Totally get it. And will call you tomorrow about setting up a meeting about 'Tribepad'. I have been looking closely at the TribePad website this afternoon, and it looks to have most of what I need. Very exciting. Glad I read this post today. Thanks.

http://www.recruitinganimal.com

Recruiting Animal 11 Aug 2011

That stuff about the dating sites being better than recruiting technology -- that was a joke, right, dear? Wasn't it? Because if not, it makes no sense. You don't register and have the company hand you a husband. You register and then wade through tons of profiles and chat with your long list via email and online chat and the phone and then you try them out on dates until you find someone who's right for the job. It's very time intensive but it can work. I have a friend who met his wife that way. He kept a spreadsheet of every contact. He needed a spreadsheet to track his work. Doesn't that tell you something?

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