Features
Bob Grove , 03 Jun 2011
The debate on presenteeism is very welcome. Research on the topic is still in its infancy but it all points in the same direction – that lost productivity due to ill health from people who are physically present in the workplace is significantly more costly to employers than losses due to sickness absence.
Having said that, however, what does it mean for employers and managers on a day to day basis? Surely we should not be encouraging people to take time off work? Is it not better to put up with some lost productivity and keep people at work while they recover?
These are tricky questions and the answers may differ between individuals and, to some extent, from one industry to another. But the most important thing is that the issue is recognised and not swept under the carpet.
Surveys about mental health show that employers tend to have very low recognition of depression and anxiety; they consistently underestimate the incidence and prevalence. The flip side of this coin, as a survey by Mind has recently shown, is that in many workplaces employees are very reluctant to disclose mental health problems for fear of damaging their workplace relationships and their careers. Hence, presenteeism due to mental ill health is common, particularly in the case of those with "white collar" jobs, and especially when fear of unemployment is so rife.
The answer to the question "should employees be encouraged to remain at work if possible?" is probably yes; it's far better to make some temporary adjustments and maintain a lower level of productivity than have the employee stewing at home getting more depressed and anxious about their job. But this should not be a reason for ignoring the problem and doing nothing to help.
If an employer's focus is only on avoiding absence rather than on dealing with the health problem, it is likely that the distressed employee will stick it out unproductively until it becomes impossible to remain in work any longer and then go off for a much longer period of sickness absence. This knock on effect of unmanaged presenteeism is starting to be recognised in the research literature.
There is now evidence from a number of studies that presenteeism can be a strong predictor of future sickness absence, particularly where this is associated with the neglect of health problems in their early stages. Centre for Mental Health, in partnership with BITC, has launched a discussion paper on Managing Presenteeism. I do hope that we can now begin a practical discussion on the best ways of dealing with this costly and often distressing issue.
Bob Grove (pictured) is Joint CEO at the Centre for Mental Health
7 comments on this article |
Peter Marno 03 Jun 2011
This is a timely and important topic which affects all employers. Knowing a workforce and understanding data collected from surveys, sickness absence records and episodes of ill-health is critical. Most importantly aggregate data can come from a low-cost option such as on-line health risk questionnaires which, if good, will also engage the participant in rectifying any risk highlighted. Other 'health management tools' will include EAPs and, crucially, management training as most episodes of mental ill-health can be remembered by work and family colleagues as 'we saw this happening three months ago'.
Alastair Campbell 03 Jun 2011
I was at a recent conference where many professionals agreed that the idea of total exclusion form work or total immersion in work was good for neither the sufferer nor the employer nor the employer's customers/clients. Yet it is still the most common approach. The charity Stand to Reason (www.standtoreason.org.uk) is piloting with some major financial services employers the delivery of simple line manager awareness training. The training enables line managers to feel less stigma and feel more able to deal with emerging mental health issues. Early indications are that after delivery absence through mental health problems is massively reduced. But managing part-time working is key both to avoiding the worst of problems and even more importantly to enable people to recover. You can sign up for a free newsletter at Stand to Reason's website to stay in touch with this work.
Beckie Davies 05 Jun 2011
Knowing if it is possible to support an employee to remain in work through reasonable adjustments and recognising when an employee has reached the point where they require some time to recover and recuperate to prevent them getting to a point where a longer absence may be necessary, is not easy. Training line managers is extremely important. So too is training the workforce. Often it is our colleagues who will notice the subtle changes in us, who we feel more comfortable in confiding in, who we want to be able to know how to help when they disclose they are struggling. Mental Health First Aid England(www.mhfaengland.org),initially NIMHE funded and now a CIC, developed a 2-day course, originating in Australia, evidence based and introduced internationally to 16 countries.The course helps people to recognise the signs and symptoms of mental health problems, and how to respond, through feeling more confident in asking difficult questions, listening non-judgementally and knowing the professional and self-help supports that are available. The instructor training is validated by RCPH. We have to strive to develop a bottom up as well as a top down approach to helping the 1:6 of us who will have a recognisable mental health problem such as depression or anxiety at any given time.
John Dooner 06 Jun 2011
A valuable and valid article with a welcome view on an often "below the radar" issue. Much of our work requires us to engage with professionals who have experienced a challenging time that has impacted on their behaviour. It is fair to state that there are, on their journey, recognisable signs that might have been picked up in 1:1 meetings or in the awareness of others related to behavioural shifts. I can state with absolute certainty that the problems are unlikely to self heal and often signpost a greater internal turmoil. The therapeutic value of a structured return to work in a supportive environment should be acknowledged, planned, delivered and closely monitored.
Manda Holmshaw PhD 09 Jun 2011
•1 in 4 people will experience some kind of mental health problem in the course of a year •Mixed anxiety and depression is the most common mental disorder in Britain (Office for Natioanl Statistics) The management of mental health problems still suffers from a fragmented approach, partly due to residual stigma and partly to the discomfort of peers, colleagues and managers. Depression and anxiety - or "stress" - are the common colds of mental disorders. Further normalisation of these (and other) conditions needs to take place and an acceptance that the process of getting better is not dissimilar from getting better from a cold or a chest infection. That process may include talking to someone, taking some time of work, having lighter duties for a while and sometimes taking appropriate medication. Support at work is as valuable as support outside of work is to mental wellbeing. Resilience only develops if there is not an additional burden of worrying about what others think or losing a job.As an organisation offering psychological treatment to others, we have also found that in-house "Psychological first aid" - the opportunity to speak to an understanding manager - and a "Buddy system" - having a colleague/peer for both professional and personal support, have led to a remarkably low rate of both actual absence and presenteesm. Early awareness and support is all, in our experience.
Manda Holmshaw PhD 09 Jun 2011
•1 in 4 people will experience some kind of mental health problem in the course of a year •Mixed anxiety and depression is the most common mental disorder in Britain (Office for Natioanl Statistics) The management of mental health problems still suffers from a fragmented approach, partly due to residual stigma and partly to the discomfort of peers, colleagues and managers. Depression and anxiety - or "stress" - are the common colds of mental disorders. Further normalisation of these (and other) conditions needs to take place and an acceptance that the process of getting better is not dissimilar from getting better from a cold or a chest infection. That process may include talking to someone, taking some time of work, having lighter duties for a while and sometimes taking appropriate medication. Support at work is as valuable as support outside of work is to mental wellbeing. Resilience only develops if there is not an additional burden of worrying about what others think or losing a job.As an organisation offering psychological treatment to others, we have also found that in-house "Psychological first aid" - the opportunity to speak to an understanding manager - and a "Buddy system" - having a colleague/peer for both professional and personal support, have led to a remarkably low rate of both actual absence and presenteesm. Early awareness and support is all, in our experience.
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