Caroline Nugent, director of HR and OD, oneSource
Paul Creber, September 18, 2017
Nugent is director of HR and OD at oneSource, a shared back office with more than 1,000 staff in 22 services
oneSource supports the London boroughs of Havering and Newham’s 7,500 staff (also incorporating Bexley’s financial services). Nugent has been a member of the leadership team since 2014. Since its inception oneSource has saved those local authorities £24 million. Covering all aspects of HR, OD, transformation, engagement, equalities, pay, reward, talent, leadership, health, and wellbeing for two diverse and politically different councils, Nugent’s team also delivers HR support, mediation and investigation services to other councils.
She is also the president of the PPMA (Public Service People Managers’ Association) a national body for people professionals working in public services. The PPMA has influenced the agenda for more than 40 years, evolving and changing to reflect the professional community it serves. With more than 25 years of experience in HR, Nugent understands the challenge of workforce and OD issues during significant organisational change.
She is a fellow of the CIPD with qualifications in HRM, executive coaching, leadership mentoring, psychometrics and workplace and employment mediation. Nugent is also vice chair of the London PPMA and London Heads of HR network.
She was previously a director of VineHR; an award-winning not-for-profit made up of 15 Essex local authority heads of HR who were able to work across boundaries to bring in significant savings and improvements in collaborative working.
Nugent has written numerous articles and was shortlisted for Personnel Today's HR Director of the Year 2016. Her team has received national recognition with awards including CIPD People Management, PPMA, HR Excellence, Personnel Today, London Healthy Workplace and the National Apprentice Employers. Having started working life as an apprentice she is passionate about apprenticeship opportunities.